For Customers

1. The AniManGaki Online Marketplace will be opened from 29th Oct till 12th November 2021 only.
2. All artists and cosplayers involved will be selling their products via AniManGaki website only. Click on any of the sellers above and be redirected to their respective shops.
3. To ensure that your payment is secured and to avoid potential fraud cases, kindly only buy artists’ and cosplayers’ items via AniManGaki website. We are not responsible for any purchases made outside of our event’s platform.
4. You may combine shipping for both AniManGaki Shop (official merchandises) and Artist & Cosplay Marketplace but you must check out in a single order. If you split your orders, you would be charged for shipping respectively.
5. We ship to Malaysia and these selected international destinations: Singapore, Australia, China, India, Indonesia, Japan, Philippines, Russia, South Korea, Thailand, United Arab Emirates, United Kingdom and United States only. If your location is not within this list, kindly email our team at [email protected] for support. 
6. AniManGaki supports the following payment methods as available via ipay88 which includes but not limited to, Visa, Mastercard, American Express, FPX, Paypal, Jompay, bank transfers, and Touch n Go.
7. If your order received has items that are of the incorrect order, incorrect size, incorrect design, or broken, we will do a replacement/refund (minus shipping cost). Kindly contact us within 7 days of receiving your order and we will rectify the problem. We do not accept refund requests due to change of mind.
8. Remember to always request and to keep your receipts after purchases.
9. For every RM30 spent at the artist and cosplay marketplace, exhibitors and AMG Shop, you will earn a lucky draw chance. Complete two more missions, then kindly upload your receipts to our lucky draw form using the button below! You may enter as many as you like.
10. By 16th November, AniManGaki will be contacting all artists and cosplayers with a sales report, to which each seller has up to drop off sold items to AniManGaki for further processing.
11. Should everyone cooperate, AniManGaki would be fulfilling all orders by combining, repacking and shipping your orders from 25^th November. Understandably, there is an off-chance artists or cosplayers may have their courier stuck somewhere due to the postal congestion, so do expect delays.
12. You will be informed when your item has been shipped with tracking. Your items will be mailed using either Pos Malaysia for local addresses and Teleport, DHL, Fedex or EMS for international addresses.
13. Due to international mailing service disruptions, kindly understand that we can only mail to certain countries and to rely on certain postal services only. Items may take anywhere from two weeks to two months to arrive, depending on your location.
14. When your order arrives, please take the necessary self-hygiene care and precautions as you would any delivery items.
15. All in all, please be kind and patient with us. We will do our best to ensure that you have fun and shop safely during your stay at AniManGaki Online.
16. Should you encounter any problems, kindly email us at [email protected].

For Customers

1. The AniManGaki Online Marketplace will be opened from 29th Oct till 12th November 2021 only.
2. All artists and cosplayers involved will be selling their products via AniManGaki website only. Click on any of the sellers above and be redirected to their respective shops.
3. To ensure that your payment is secured and to avoid potential fraud cases, kindly only buy artists’ and cosplayers’ items via AniManGaki website. We are not responsible for any purchases made outside of our event’s platform.
4. You may combine shipping for both AniManGaki Shop (official merchandises) and Artist & Cosplay Marketplace but you must check out in a single order. If you split your orders, you would be charged for shipping respectively.
5. We ship to Malaysia and these selected international destinations: Singapore, Australia, China, India, Indonesia, Japan, Philippines, Russia, South Korea, Thailand, United Arab Emirates, United Kingdom and United States only. If your location is not within this list, kindly email our team at [email protected] for support. 
6. AniManGaki supports the following payment methods as available via ipay88 which includes but not limited to, Visa, Mastercard, American Express, FPX, Paypal, Jompay, bank transfers, and Touch n Go.
7. If your order received has items that are of the incorrect order, incorrect size, incorrect design, or broken, we will do a replacement/refund (minus shipping cost). Kindly contact us within 7 days of receiving your order and we will rectify the problem. We do not accept refund requests due to change of mind.
8. Remember to always request and to keep your receipts after purchases.
9. For every RM30 spent at the artist and cosplay marketplace, exhibitors and AMG Shop, you will earn a lucky draw chance. Complete two more missions, then kindly upload your receipts to our lucky draw form using the button below! You may enter as many as you like.
10. By 16th November, AniManGaki will be contacting all artists and cosplayers with a sales report, to which each seller has up to drop off sold items to AniManGaki for further processing.
11. Should everyone cooperate, AniManGaki would be fulfilling all orders by combining, repacking and shipping your orders from 25^th November. Understandably, there is an off-chance artists or cosplayers may have their courier stuck somewhere due to the postal congestion, so do expect delays.
12. You will be informed when your item has been shipped with tracking. Your items will be mailed using either Pos Malaysia for local addresses and Teleport, DHL, Fedex or EMS for international addresses.
13. Due to international mailing service disruptions, kindly understand that we can only mail to certain countries and to rely on certain postal services only. Items may take anywhere from two weeks to two months to arrive, depending on your location.
14. When your order arrives, please take the necessary self-hygiene care and precautions as you would any delivery items.
15. All in all, please be kind and patient with us. We will do our best to ensure that you have fun and shop safely during your stay at AniManGaki Online.
16. Should you encounter any problems, kindly email us at [email protected].